In summary:
Our annual plan translates our trust strategy into yearly objectives. These are aligned to our aims and work towards achieving our vision: to provide the right care, at the right time, in the right place, every time.
Strategic Aims and objectives:
Aim: Provide high-quality, inclusive care
Objective: Create a work environment which promotes safety and supports improved clinical practice and patient experience.
What you’ll see in the 2023/24 plan:
- Use of safety culture surveys across services.
- An improved way of dealing with incidents and complaints that embeds the ‘just learning’ principles.
- Improvements to feedback and reporting when things go wrong and right.
- Access to more audit data to learn and improve.
- Improved tracking of medical devices.
- Increased Freedom to Speak Up guardians and safety champions.
- Quality improvement projects to enhance clinical practice.
- Improved technology including the ability to refer patients to other health services from scene using Servicefinder (the Directory of Services) using IPADs.
- Access to concise, clinically approved patient information. • New digital skills trainers to support with new technology.
Benefits for our staff, patients and community:
- Improved patient and family engagement following adverse incidents.
- Clinicians will have more information about your medical history, to make informed decisions.
- Access into a wider variety of services so that you can receive the right care first time, which may mean you don’t need an emergency ambulance.
- Improved care if you are struggling with mental health.
Aim: Be a brilliant place to work
Objective: Improve the health, wellbeing and safety of our people.
What you’ll see in the 2023/24 plan:
- The introduction of a wellbeing coordination team.
- Improved management of maternity experiences.
- The development of the making a difference programme for leaders.
- Improvements to make the workplace a safer environment, including a focus on protecting staff from violence, aggression, harassment or inappropriate sexual behaviour.
- Improved career pathways and increased visibility and accessibility of recruitment.
Benefits for our staff, patients and community:
Staff who have better support and are able to be at their best when caring for patients.
Aim: Work together to shape a better future
Objective: Design a sustainable operational model and improve sustainability, productivity and efficiency.
What you’ll see in the 2023/24 plan:
- A re-designed service delivery operational model across 999, 111 and PTS.
- A new leadership structure in contact centres.
- The completion of the urgent and emergency care (UEC) leadership review.
- New rotational working opportunities for clinicians.
- Increased number of ambulances and response vehicles.
- Changes to improve our response to major incidents.
Benefits for our staff, patients and community:
- Ambulances getting to you more quickly if you need emergency care.
- More access into a wider variety of services if you have an urgent care need, avoiding a trip to A&E if possible.
- A reduction in our carbon footprint and the impact our clinical waste has on the environment.