Equality Diversity Annual Report 20-21

Last updated: 18th March 2024

North West Ambulance Service Annual Equality, Diversity and Inclusion Report 2020-2021

Board of Directors papers – 18 June 2025

Last updated: 13th June 2025

[…] and overall quality тАв Evaluating responses and remediating control gaps or deficiencies We perform an evaluation of our system of quality management on an annual basis. Our latest evaluation was performed as of 31 August 2024. Details of that assessment and our conclusion are set out in our 2023/2024 Transparency Report, which is available […]

Quality Account 2024/25

Last updated: 30th June 2025

This report outlines the work we've done over the past year to improve the quality of care we deliver across the North West, and also sets out our priorities for the next year.

Risk management policy

Last updated: 6th November 2024

The main objective of this policy is to establish the foundations for a culture of effective risk management throughout the organisation. It sets out clear definitions, responsibilities, and process requirements to enable the principles and techniques of risk management to be applied consistently throughout the organisation.

Accessibility

Last updated: 12th April 2024

[…] website was last tested against WCAG 2.2 in February 2024 by Mixd. The following tools were used in the review, including automated checkers, browsers, browser plugins, readability test tool, colour contrast test tool and screen readers. Mac OSX VoiceOver WebAIM Color Contrast Checker Microsoft Accessibility Insights Wave Google Lighthouse Manual testing Keyboard testing: navigation […]

Emergency medical technician (EMT)

Last updated: 13th March 2025

Working closely with paramedics, our EMTs form part of our emergency response to 999 incidents.

Patient Transport Service (PTS)

Last updated: 28th May 2025

Information for healthcare professionals about PTS provided in Cumbria, Greater Manchester, Lancashire and Merseyside

MERIT doctor

Last updated: 13th March 2025

MERIT doctors provide advanced medical advice in the event of a mass casualty or major incident in the North West

Board of Directors papers – 27 November 2024

Last updated: 22nd November 2024

[…] them whilst asking for their support in using services appropriately this winter. Digital Maturity Assessment Brief NWAS Chief Information OямГcer (CIO) has recently received information on the latest Digital Maturity Assessment (DMA) from NHS England. The CIO will be liaising with NHS England to receive a draft of the publication with the intention to […]

Quality Account 2023/24

Last updated: 28th June 2024

[…] will be agreed as strategic priorities, adopted as organisational priorities and reinforced with support from improvement, project management and transformation experts. Our strategy is underpinned by the latest policy and research evidence from implementation and improvement science, with an aim to become better every day. It is an integrative strategy, drawing in expertise from […]