We appreciate the prospect of working through an application process can be quite daunting for any job. Luckily, we are hosting some support sessions this month which will walk you through the call handler role and allow you to ask any questions.
We have vacancies in Manchester, Preston, Bolton and Liverpool. So, if you have a passion for helping those who need us the most and you can provide a voice of reassurance and support – this is the job for you.
The following sessions will be held on Microsoft Teams:
Friday 6 September – 18.00-19.30
Microsoft Teams
Monday 9 September – 13.00-14.30
Microsoft Teams
Monday 9 September – 18.00-19.30
Microsoft Teams
Wednesday 11 September – 18.00- 19.30
Microsoft Teams
As a call handler, you will work in our integrated call centre and you will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assessed the call, and provides clear, correct advice that could potentially save a life, whilst remaining calm under pressure.
Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients in their time of need. Your work will make a difference in people’s lives and so we are looking for people who can be there for those that need help, sometimes in the face of adversity and trauma.
It is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.
Full training will be given if you are successful and there is scope for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours, only applicants over the age of 18 can apply for this role.
If you want to become a member of our green family, we encourage you to join one of our support sessions to gain insight on how to submit the best application possible.
Applications are now open (ICC Call Handler).