The ‘999 BSL UK Emergency Video Relay Service’ enables a deaf person to use an app on their smart phone, tablet or laptop to call an emergency service, including ambulance, police, fire or coastguard services.

When using the service, a remote British Sign Language (BSL) interpreter appears on the patient’s screen. The emergency service operator will receive a call from the remote BSL interpreter, who then relays the conversation by seeing and communicating with the deaf person on the screen.

You do not have to register to use this service and it is free of charge for all users. It is available 24 hours a day, seven days a week, 365 days a year.