It’s important to us that everyone in the region can access our services if and when they need to, no matter their ethnicity or nationality.

If verbal translation is required we use the Language Line service. The service is free and is usually accessed on behalf of patients by our control centre staff in both emergency and non-emergency centres.

When calling 999, if you need to tell us you do not speak English or speak little English, we can get a translator to help with this. You will need to tell the call handler which language you speak.